Reviews
Shipping Info And Return Policy
We are currently using USPS and UPS as our main shipping carriers. For international shipments, we can use DHL upon request. Customers can select their preferred shipping method during checkout. By default, we will select the lowest-cost option based on the specific items being ordered.
We typically ship out orders within 1-3 business days of purchase. It may take longer to prepare some shipments, particularly ones involving larger or more fragile items. We can often get orders placed before 1:00pm US Pacific time shipped the same day.
If you want to get the estimated shipping cost for an item or combination of items you can add them to your shopping cart with the "Buy Now" button and then use the "Calculate Shipping" button in the shopping cart.
We provide an estimated delivery time in number of business days. This is an estimate based on delivery times provided to us by the shipping carriers. These estimated times may be affected by factors outside of our control (postal delays, weather, etc). In particular, international delivery times can be very unpredictable. Thus we can not guarantee a delivery date for any packages shipped. That said, the vast majority of shipments (95%+) arrive within the estimated delivery window. If you have any questions about shipping times, please contact us prior to placing an order.
It is an unfortunate reality of shipping that rarely a package goes missing or is damaged in transit. We take great pride in our ability to package items and get them to their destination intact, but unfortunately there are occasionally circumstances beyond our control (packages run over by a mail truck, etc).
We self insure all packages that go out the door. We set funds aside in case of lost or damaged packages and will either provide a refund or find a mutually agreeable replacement. We self insure because it is extremely difficult and time-consuming to get shipping companies (USPS, UPS, DHL, etc) to pay out on insurance claims even when they are clearly at fault.
For the purposes of considering a package lost in transit and eligible for a refund, a 30 business day timeframe is used for domestic shipments and 60 days for international. It is much more common that carriers “find” missing packages and deliver them late than for them to be permanently lost. We can usually work with customers to provide a solution (replacement items, etc) prior to this time frame if the package does appear to be lost.
We offer a 30 day return policy (from the date of purchase) on all items that we sell. Items may be returned for any reason for a refund.
We cannot refund shipping costs or credit card processing fees (currently 3%) UNLESS the return is made due to an error on our part or loss/damage during shipping. Credit card processors do not refund the fees we have paid to them when we issue a refund. This can be quite costly for us. If you chose to take the refund as store credit we can include the credit card processing fees in the amount. Refunds or credits will be issued when the returned item has been received.
Should the need arise to return a specimen, please contact support@fossilera.com for instructions.
If you wish to cancel an order you have placed with us before it ships, please contact us at support@fossilera.com or via our phone number (866.550.2013). In the event of an order cancellation we will issue a refund via the payment method used to place the order or provide store credit. As with returns, we unfortunately cannot refund credit card processing fees (currently 3%) unless the refund is taken as store credit.
Please contact us if you have any questions about shipping or return policies.
We will happily combine multiple orders and ship them together to help you save on shipping costs. Simply add a note in the instructions field on your orders that you’d like them shipped together and we’ll handle it from there. We will refund any difference between what you paid and the actual shipping cost.
We typically ship out orders within 1-3 business days of purchase. It may take longer to prepare some shipments, particularly ones involving larger or more fragile items. We can often get orders placed before 1:00pm US Pacific time shipped the same day.
If you want to get the estimated shipping cost for an item or combination of items you can add them to your shopping cart with the "Buy Now" button and then use the "Calculate Shipping" button in the shopping cart.
We provide an estimated delivery time in number of business days. This is an estimate based on delivery times provided to us by the shipping carriers. These estimated times may be affected by factors outside of our control (postal delays, weather, etc). In particular, international delivery times can be very unpredictable. Thus we can not guarantee a delivery date for any packages shipped. That said, the vast majority of shipments (95%+) arrive within the estimated delivery window. If you have any questions about shipping times, please contact us prior to placing an order.
Shipping Insurance
It is an unfortunate reality of shipping that rarely a package goes missing or is damaged in transit. We take great pride in our ability to package items and get them to their destination intact, but unfortunately there are occasionally circumstances beyond our control (packages run over by a mail truck, etc).
We self insure all packages that go out the door. We set funds aside in case of lost or damaged packages and will either provide a refund or find a mutually agreeable replacement. We self insure because it is extremely difficult and time-consuming to get shipping companies (USPS, UPS, DHL, etc) to pay out on insurance claims even when they are clearly at fault.
For the purposes of considering a package lost in transit and eligible for a refund, a 30 business day timeframe is used for domestic shipments and 60 days for international. It is much more common that carriers “find” missing packages and deliver them late than for them to be permanently lost. We can usually work with customers to provide a solution (replacement items, etc) prior to this time frame if the package does appear to be lost.
Return & Refund Policy
We offer a 30 day return policy (from the date of purchase) on all items that we sell. Items may be returned for any reason for a refund.
We cannot refund shipping costs or credit card processing fees (currently 3%) UNLESS the return is made due to an error on our part or loss/damage during shipping. Credit card processors do not refund the fees we have paid to them when we issue a refund. This can be quite costly for us. If you chose to take the refund as store credit we can include the credit card processing fees in the amount. Refunds or credits will be issued when the returned item has been received.
Should the need arise to return a specimen, please contact support@fossilera.com for instructions.
Order Cancellation Policy
If you wish to cancel an order you have placed with us before it ships, please contact us at support@fossilera.com or via our phone number (866.550.2013). In the event of an order cancellation we will issue a refund via the payment method used to place the order or provide store credit. As with returns, we unfortunately cannot refund credit card processing fees (currently 3%) unless the refund is taken as store credit.
Please contact us if you have any questions about shipping or return policies.
Combining Orders
We will happily combine multiple orders and ship them together to help you save on shipping costs. Simply add a note in the instructions field on your orders that you’d like them shipped together and we’ll handle it from there. We will refund any difference between what you paid and the actual shipping cost.
